Customer Support Manager - Booker

Job Title: Customer Support Manager – Booker

Location: Field Based – Travel expected to sites, offices and customer meetings

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK.  As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. 

About the role:

As Customer Support Manager – Booker, you will be responsible for supporting the Account Managers in executing core business processes for both our soft drinks and beer portfolio to maximise commercial activity and investment.

If you are interested in joining our journey, we are now recruiting for a Customer Support Manager – Booker. Reporting to the Account Controller - Booker, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:

Role Responsibilities:

• Support the Booker Account Controller/ Manager’s in executing critical business processes for both beer and soft drinks – ensuring our customers always experience a high service level and delivery.
• Pilot new workflows and tools, capturing feedback and refining solutions before full rollout.
• Partner with the Booker Account Controller, Retail Transformation and Value Realisation teams to design, test, and embed new processes that support the integration of beer and soft drinks within the Booker account.
• Drive process consistency, accuracy, and efficiency, supporting account managers to complete activities on time, in full, and with maximum value creation.
• Identify any process gaps and inefficiencies; proactively recommend and embed improvements to streamline ways of working.
• Collaboration and relationship building with internal stakeholders to ensure alignment.
• Support the design, testing, and embedding of new processes in a fast-changing, integrated business environment.

Experience and Key Attributes:

• Clear, concise communication - tailors’ messages to the audience, documents decisions, and makes complex processes easy to understand for non-experts.
• High levels of accountability for plans, action, delivery and outcome.
• Understands of end-to-end commercial processes and systems (pricing, promotions, listings, data management) and how they connect across functions.
• Adaptable & responsive to change with the ability to problem solve in a range of ways.

• Track record in designing, refining, or embedding commercial processes.
• Experience in process mapping, workflow optimisation, and continuous improvement methodologies
• Highly analytical with the ability to interrogate and interpret data to drive insight.
• Strong relationship-builder with the ability to influence stakeholders and champion new ways of working.
• Comfortable working cross-functionally and constructively challenging to drive improvement.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Interested in finding out more? Apply today and a member of the recruitment team will be in touch!

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.