Digital Customer Experience Executive( MAT Secondment)

Job Title: Digital Customer Experience Executive

Location: Hybrid - Wolverhampton

Job Length: 12 Month FTC – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK.   As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.

About the role:

We are now recruiting for a Digital Customer Experience Executive, reporting into the Digital Process Manager – this role will be responsible for:

Role Responsibilities:

• Increase digital engagement and adoption through targeted, insight-led strategies
• Build collaborative relationships with internal teams and customers to increase platform value
• Support sales growth by increasing digital usage, distribution and engagement
• Deliver a seamless end-to-end digital journey, identifying and improving key customer pain points
• Promote high customer satisfaction through responsive assistance, education, and continuous improvements in service quality
• Resolve platform issues using data, testing and cross-functional collaboration
• Manage cross-functional alignment (Credit Control, Logistics, Customer Care) to embed digital processes
• Monitor performance and use customer insights to optimise platforms, improve KPIs and maintain data quality

Experience and Key Attributes:

• Experience working cross-functionally across Digital, Customer Services, Logistics, Sales and wider stakeholders
• Focused on results, with a history of delivering initiatives and producing measurable improvements
• Keen interest in digital innovation and continuous learning
• Highly self-motivated with solid organisational and time management skills
• Experience working with digital platforms, customer journeys and operational processes
• Solid analytical skills with experience using Excel and reporting tools
• Clear communication skills across digital, face-to-face and virtual environments
• Skilled at critical thinking and effective problem-solving

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

 We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.