Customer Support Manager - Sainsbury's & Waitrose

Job Title: Customer Support Manager – Sainsburys & Waitrose

Location: Hybrid – working from our Head Office at Hemel Hempstead weekly

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK.   As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.

About the role:

We are now recruiting for a Customer Support Manager – Sainsbury’s & Waitrose, this role will be responsible for supporting our Premium Account Managers in executing core business processes for both our soft drinks and beer portfolios to maximise our commercial investment and activities.

Role Responsibilities:

• Support JS & Waitrose Account teams with core commercial processes across beer and soft drinks, including pricing, forecasting, promotions, and customer invoicing.
• Drive accurate, consistent, and efficient processes that help account managers deliver high‑quality work on time.
• Spot and fix workflow gaps, continually improving how the team operates.
• Partner with cross‑functional teams to design and embed new processes that integrate beer and soft drinks smoothly.
• Test new tools and workflows, gather feedback, and refine for successful rollout.
• Champion best‑practice ways of working to strengthen commercial and operational performance.
• Own JBP modelling and tracking in Anaplan, supporting the integration of beer processes into the system.

Experience and Key Attributes:

• Proven experience in designing, refining or embedding commercial processes and understands how they connect across functions.
• Clear, concise communicator with confidence to tailor the approach to various audiences.
• Strong stakeholder management with the ability to build rapport and influence.
• Highly analytical with the ability to interrogate and interpret data to drive insight.
• Adaptable and responsive to change with a high accountability for plans, action, delivery and outcome.
• Champion new ways of working, looking for proactive ways of working, and continuous improvement.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

 We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.