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Transport Administrator

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Posting Date: 11-Sep-2021

Location: Northampton, GB

Company: Carlsberg

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Transport Administrator

Based in Northampton

3 Month Fixed Term Contract

Competitive salary + excellent benefits

 

Carlsberg Marston’s Brewing Company is one of the newest, historic brewers in the UK. Formed out of a joint venture between Carlsberg UK and Marston’s PLC, who are both shareholders, we combine over 300 years of shared values, history and heritage in UK brewing.

 

CMBC provides its customers and consumers with an unrivalled portfolio of lagers, ales and craft beer brands from the very best of two master brewing teams, plus those under license from valued partners. These include Carlsberg Danish Pilsner, Carlsberg Expørt, 61 Deep, Hobgoblin, Wainwright, San Miguel, Estrella Damm, Brooklyn Brewery and many more!

 

We are now recruiting for a Transport Administrator to join us on a 3 Month FTC. This role will ensure timely registering of customer delivery time requirements. Deliver customer satisfaction through excellent communication flow, efficient processes and ‘right first time’ administration. Act as interface between the CMBC Customer Services & XPO logistics teams on timeliness and optimisation of Primary deliveries.
 

Key Accountabilities:

 

  • Responsible for re-book of customer failures and timely communication to customer teams
  • Monitor and book own collect customer transportation on customer portals as required. Act as first point of contact for customer own transport queries
  • Responsible for handling and resolving delivery queries from customer services (internal and external) within defined time scales
  • Prepare consolidation proposals for less than full load (LTL) volume. Report and communicate onwards on a set timescale
  • To build and maintain good relationships with internal and external customers through excellent communication
  • Lead and participate in continuous improvement activities and projects
  • Liaise with Planning and Customer Service teams at XPO to ensure all customers lead-time and delivery requirements are met, by actively reviewing the daily late runners report and taking appropriate action to minimise customer impact
  • Escalate repeat delivery failures and/or sensitive customer escalation due to transportation issue to the Customer Logistics Manager. Support in customer specific corrective action planning where necessary.
  • Any other tasks required to support the business from an operational perspective and as required by the Customer Logistics Manager

 

Experience and Key Attributes required:

 

  • SAP knowledge advantageous
  • Proficient in Microsoft Outlook and Excel
  • Previous experience of working within a transport administration or customer services context
  • You will be professional and articulate and be able to liaise with colleagues, managers and customers with ease.
  • To be a team player with a “can do” attitude
  • Ability to demonstrate excellent attention to detail and order inputting
  • Excellent time management and ability to prioritise workload
  • Be able to demonstrate excellent accuracy & customer service on a daily basis

 

So, what are you waiting for? Apply today and a member of the recruitment team will be in touch!

 

 

CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.