Sales Operations Analyst

Job Title: Sales Operations Analyst

Location: Solihull – Hybrid

Job Length: 12 Month FTC – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK.  As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. 

About the role:

We are now recruiting for a Sales Operations Analyst. This role will report into the Sales Operations Manager and will support the commercial teams with analytical, administrative tasks.

Role Responsibilities:

• Responsible for the timely and accurate completion of daily commercial activities and processes, ensuring consistency and high‑quality delivery.
• Own the day‑to‑day completion of SOP‑driven commercial tasks, meeting all agreed Service Level Agreements.
• Manage and resolve internal and external queries efficiently, providing clear communication and regular progress updates throughout.
• Build strong, collaborative relationships with Customer Management teams and key stakeholders to ensure seamless communication and an excellent service experience.

Experience and Key Attributes:

• Previous experience in customer service is desired.
• Strong IT skills – both Microsoft office & ERP systems (SAP).
• Excellent communication skills with the ability to build relationships both internally and externally.
• Interpersonal skills are essential, with a strong sense of collaboration within a team.
• Organisational skills with the ability to prioritise, plan ahead and work proactively.
• Experience working in a shared services environment is desired.
• Knowledge of customer relationship packages e.g. Kantar is desired.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

 We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.