Quality Technologist (Complaint & Prerequisite Program Management)

We’re looking for a dedicated, detail-oriented, and proactive individual to join us as an Quality Technologist (Complaint and Prerequisite Program (PRP) Management). In this role you’ll support complex complaint investigations, reporting and activities related to complaint management while collaborating with stakeholders to improve product quality and drive defect reduction initiatives. This role also oversee pest control governance and coordination with pest control service providers, supporting Carlsberg Excellence execution within the Quality Assurance department, and participating in Prerequisite Program (PRP), Quality and Food Safety Management System and Quality Carlsberg Operating Manual (QCOM) execution.

What you’ll be doing

• Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
• Monitor pest control services, follow up on corrective actions, and perform trend analysis.
• Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
• Pest control implementation in brewery and work closely with external pest control services provider.
• Assist in conducting Good Manufacturing Practices (GMP) training (internal)
• Establishes in collaboration with the internal team and cross functional stakeholder by provide troubleshooting support in term of complaint and pest control aspect.
• Ensure sustainability of Carlsberg Excellence foundation programme (e.g 5s, PMS, Kaizen) is practiced and maintained.
• Ensures the production and packaging of safe, high quality food product by adhering to quality standards, procedures and Carlsberg Operating Manual (COM) compliance, report when found any abnormalities.
• Monitoring production processes, maintaining equipment and ensuring compliance with quality control and food safety regulation.   
• Follow food safety compliance e.g Hazard Analysis and Critical Control Points (HACCP) and GMP principles to prevent contamination and ensure food safety in product. 
• Undertake any additional duties or responsibilities that may be assigned from time to time.

What we’re looking for

• A proactive and honest communicator who builds trust through transparency and possesses the interpersonal skills to engage effectively with diverse teams.
• A collaborative team player who can work seamlessly with others while maintaining the independence and discipline to manage individual responsibilities.
• Meticulous and detail-oriented, with a proven ability to produce accurate, thorough, and effective work that upholds our commitment to quality excellence.
• Adaptable and driven, demonstrating a cooperative spirit and a proactive approach to identifying and resolving operational challenges.

What you can expect

An organisation that invests in your growth and empowers you to excel.

We consciously create an environment that genuinely focuses on developing our people through coaching.

We empower individuals to take ownership, make decisions, and learn from both successes and challenges. In line with our Growth Culture, we are committed to supporting you in reaching your full potential while creating meaningful impact.

A positive, inclusive, and high‑energy workplace where your contributions matter. The role places you at the heart of consumer experiences, and you will be supported by a team that values collaboration, compassion, and diverse perspectives.

You can expect a team that celebrates wins together, moves with speed, and embraces innovation to deliver extraordinary results. Your ideas, courage to challenge the status quo, and passion for our consumer will be recognized and appreciated.

Requirements:

• With Bachelor Degree in Microbiology/Food Science/Food Technology/Biotechnology or equivalent.
• With 1 - 2 years relevant working experience in quality assurance preferably in a food manufacturing environment.
• Have basic knowledge in GMP, pest control, ISO 9001, HACCP and etc.
• Must have basic computer skills (Ms Word, Excel and PowerPoint).

We regret to inform only shortlisted candidates will be notified.

Carlsberg Malaysia: Brewing for a Better Today and Tomorrow

For us success has always been in the diverse mix of our people, our products and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and experience to ensure that our organization stays agile, inclusive and prepared for future growth.