Onsite IT Support

Onsite IT Support

Are you someone who enjoys solving problems, working with people, and making everyday technology run smoothly? We're looking for an Onsite IT Support colleague to join our team, a role where your support will make a real difference for our employees and local IT environment.

Your Key Responsibilities

You will be responsible for ensuring a high level of IT availability and stability while coordinating closely with our global IT teams on incident management, change requests, and projects. Your role will include:

• Acting as the daily contact point for our IT related requests and support at the site.
• Supporting local IT environment, applications, devices, and services.
• Providing comprehensive end-user support and support the central IT team on projects/issues.
• Maintenance, life cycle handling and support for meeting rooms, hardware, software, networks, and mobile devices.
• Identifying opportunities to improve IT processes and increase digital adoption through tools like Microsoft 365 applications and services.
• Managing incident and service tickets efficiently, ensuring timely resolution and escalation when necessary.

Your Scope of Work Includes:

End-User Support:
You will help onboard new employees by setting up devices, accounts, and introducing them to our IT tools. Your daily tasks will include reimaging devices, configuring network access and printers, supporting Microsoft 365 users, and maintaining AV equipment in meeting rooms. You will also manage user password resets, support mobile devices(iOS & Android), and assist with office moves and hardware installations.

Infrastructure & Local Systems:
Your responsibilities also involve maintaining local data rooms, network patching, switch management, and supporting local applications. You will coordinate infrastructure rollouts and participate in global IT meetings to ensure smooth local implementation. Managing lifecycle processes for hardware and software and identifying improvement opportunities will also be part of your role.

Some travel between local market sites may be required.

What We’re Looking For

We seek a structured and proactive individual with a strong customer service mindset and technical expertise. You should have:

• Experience supporting both end users and IT infrastructure.
• Good knowledge of IT Infrastructure Management and ITIL-based processes.
• Strong Swedish and English communication skills, both written and spoken.
• The ability to work independently while managing multiple stakeholders.
• Familiarity with tools like Entra ID/InTune, Nexthink, Microsoft 365, and ITSM platforms is an advantage.

You're the kind of person who takes initiative and follows through. You like to stay organized, solve problems, and help others feel confident using digital tools. You enjoy variety in your day — and while you’re comfortable handling tech, you’re just as focused on the people using it.

Why Join Us?

We offer more than a job — we offer a chance to be part of a supportive team, in a global company where your work makes an impact. Here you’ll find room to grow, the freedom to explore better ways of working, and the encouragement to bring your whole self to work.

We’re committed to inclusion, learning and continuous improvement — and we believe in creating an environment where everyone can succeed.

Ready to Apply?
We review applications on an ongoing basis, so don’t wait too long to apply! Please submit your application no later than February 22.

To protect your personal data and ensure a secure recruitment process, we kindly ask that you submit your application via our official platform.
We are unfortunately unable to accept applications via email.

Carlsberg Group: Brewing for a better today and tomorrow

For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.